ICAEW is a membership organisation that promotes, develops and supports over 182 thousand financial professionals worldwide. They provide qualifications and professional development for their members.
Having no in-house procurement team, ICAEW was significantly lacking in resource and expertise to carry out pending procurements. The team was also concerned with the risk factor involved as some of the procurements could have had a serious impact on their reputation and service provided to members.
Having a knowledgeable and experienced team of consultants, eXceeding was engaged to undertake the day-to-day management of a number of projects and, where required, to either lead or assist in the delivery of project components.
Throughout the relationship, we established that they needed additional consultancy expertise in service management, particularly in the execution of service level agreements, key performance indicators, and service credits when establishing or reviewing supplier contracts.
We identified 3 key challenges which needed to be addressed as part of the project:
Lack of internal resource
Due to having no in-house procurement team
Lack of category knowledge
Due to numerous procurements, in several categories. such as IT, FM, telecoms and e-learning procurements
Needing careful management due to the reputational risk and impact on membership exams
As part of the initial engagement with eXceeding, a pre-market engagement phase was designed, with a supporting discovery phase. eXceeding evaluated the appropriateness, capability and usability of different global service and delivery offerings. This concluded there were 3 distinct areas where eXceeding could offer significant advice and support.
Through the provision of a structured, consistently resourced, and highly agile team, eXceeding was able to reduce client risk and costs, ensure project success and provide the flexible support that ICAEW required across a number of projects.
ICAEW now has a level of ongoing, in-house management process which enables them to effectively manage and maintain existing agreements with ongoing support from eXceeding.