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Exceeding

Outsourcing Advice & Consultancy.

Are you looking to re-evaluate your current outsourcing arrangements, or consider outsourcing a function for the first time? Our outsourcing advice and consultancy can support your organisation. We can create a clear and auditable set of strategic and tactical objectives which are aligned to your overarching organisational objectives.

Why choose to outsource?

A lot of organisations choose to outsource specific functions such as IT operations, customer support, finance or HR services, etc.  And we understand why; by choosing to outsource you can refocus on your core activities and open up space and financial resources to improve the quality of your service offering. You can save costs or concentrate your efforts on growth, innovation or new market initiatives.

Outsourcing can, however, be a minefield without a structured and well-defined strategy – especially when the time comes to re-evaluate your current arrangements, retender, benchmark or when conducting a make/buy review.

Outsourcing is an effective tool for reducing expenditure, improving efficiencies and achieving your strategic objectives. When relationships with outsourcing suppliers are correctly managed, outsourcing can provide a number of long-term benefits. When they are not, they can lead to scope creep and high value overcharging.

Image of BD & Sales Director, Mick O'Donnell

Mick O’Donnell

Mick spent 20+ years working for EDS and HP in the IT and BPO outsourcing industry, solutioning and managing complex Pan-European delivery models. This background has created a real passion for service excellence and delivering solutions that deliver true value.

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The benefits of outsourcing.

 


Cost savings

Deliver significant savings and make a positive impact on your bottom line or make budgets go further.


Focus on your core activities

Free up your talented employees to focus on what only they can do and do best.


Create efficiencies

Optimise process times whilst maintaining service levels.


Improve staff and culture

Relieve pressure points and ease processes with technology.


Access specialist resources

Open the doors to new ways of doing things and transform your performance.


Support growth initiatives

Increase your capabilities quickly and effectively without the associated cost implications.

Outsourcing support.


We know that senior stakeholders often have different views on outsourcing to that of functional unit heads. This is why seeking external outsourcing support from eXceeding is a great way of getting an objective assessment of your situation, existing process and organisational needs.

There are many different reasons why you may be looking at assessing your outsourcing arrangements:

  1. You don’t know how to evaluate the effectiveness of your existing outsourcing contracts, or whether you are getting the most for your money.
  2. Your organisation has evolved since the contract was put in place and services are no longer sufficient.
  3. You are not sure how to approach the supplier to open discussions around changes to existing contractual agreements.
  4. Your existing contract is coming to an end and you want to re-tender but don’t have the capacity or knowledge.
  5. You want to run a make/buy analysis to understand the costs and benefits of outsourcing or moving the service back in-house.

Is outsourcing the right solution?

Outsourcing may not be the right solution for every organisation. There are alternative solutions such as forming a strategic alliance, resourcing, insourcing or out-tasking which may be more appropriate for your circumstances. So how do you decide which is right for you?

Our specialist procurement consultants at eXceeding can help you to take a step back and assess the best outcomes for your organisation. We will manage the effectiveness of your existing outsourced solutions, re-engage existing suppliers or tender for new providers as appropriate.

Getting the strategy right is essential and we will work with you to determine the overall outcome and ultimate success. We help you focus on the questions that matter to achieve this.

TELL US ABOUT YOUR CHALLENGE

Outsourcing best practice.

A tailored approach that starts with you.

At eXceeding, we take a pragmatic and commercial view of outsourcing.

  1. We help organisations answer all the questions that matter to achieve your objectives and help structure the way services are procured.
  2. We work collaboratively with you to meet your organisation’s needs, with the optimal mix of industry-leading service level agreements (SLAs), innovation, risk mitigation and full life-cycle cost.
  3. Through research, due diligence and benchmarking, we assess all the options and compare them with your skills, service or production levels, or capacity gaps to assess which outsourcing provider is best for you.

Our experience enables us to bring best practice from a range of private and public sector organisations. We know the pitfalls and the right way to structure outsourcing deals, as well as creating practical transition plans to move to the new outsourcing solution with success.

Book a free online appointment.

Why not book a free appointment to discuss your requirements in more detail with one of our experts.

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