Forming part of the MOD and established in 1908 (as Territorial Associations) the Reserve Forces’ and Cadets’ Associations (RFCAs) were designed to provide support to the Territorial Force in every county. Over 100 years later, the RFCA dependency has grown to encompass reserves and cadets of all three services. The Council of RFCAs (CRFCA) was constituted by the 13 individual RFCAs in order to provide a central coordination and a focus to enable the Associations to fulfil the requirements of their customers within resources.
CRFCA had been working with the same provider for many years but had identified opportunities to optimise service delivery and needed to market-test the current model.
It was decided that they would run an OJEU compliant procurement process to improve service levels but also ensure best value in the current market.
Working closely with key stakeholders to understand internal processes and service requirements, eXceeding’s consultants managed the entire process, from requirements gathering and documentation creation to award and contract signature.
The transition was smooth and the client was quickly benefitting from new innovative ways of providing the service, updating CRFCA’s working practices, whilst ensuring improved supplier performance and best value moving forwards.
It was identified that there were 3 key challenges, that needed to be considered:
CRFCA needed to understand the technical requirements to source the best supplier
Compliance and data protection
Due to the confidential nature of the information being handled.
CRFCA needed additional skills and capacity to handle a complex and business critical procurement process.
eXceeding managed a fully compliant OJEU procurement, including the following key steps:
By transitioning CRFCA to a new provider, we helped to ensure that they were getting the best possible service but also the most up-to-date technology.
The chosen provider demonstrated innovative new ways of delivering the same services, which has resulted in efficiencies both in terms of time and value for money.