Outsourcing Advice

Are you planning to outsource complex services to one or more providers?

Do you need a different outcome from last time?

Our seasoned team will help you break the mould of traditional outsourcing!

Success starts with strategy – eXceeding will provide an innovative transformational approach

Getting the strategy right is pivotal and will ultimately determine the overall success.  What do you really want to achieve – and how does this align with your underlying business objectives?  What are the strategic and tactical objectives?  What are the pros and cons of outsourcing vs. forming a strategic alliance?  

Business Meeting

We help organisations answer these questions and help structure the way services are procured to meet business needs with the optimal mix of industry leading service levels, innovation, risk mitigation and full life-cycle cost.    

Success depends on partners – eXceeding will help with single or multi-source contracts

We help identify potential partners and aid in selecting the right partner through research, due diligence and benchmarking coupled with proven methodologies that reduce lead times without compromising quality – not only identifying who can supply what you need but also partners that you can work with on a cultural level.  We provide advice whether to select commercial off-the shelf solutions and adjust your internal business processes to fit, or to source a bespoke solution that fits with the way you work.

Success is secured by contracts – eXceeding will ensure your business objectives are met

Sourcing a complex single or multi-source service with many, often competing or contradicting, requirements and being able to balance the blend of those requirements is key.  Ensuring that the service is clearly and adequately defined is fundamental to ensuring you get what you need.  Our wealth of knowledge and experience places us in a position where you can trust in us to advise and provide clear contract mechanisms that include:

  • Sourcing Models
  • Negotiation Strategy
  • Contract Reviews
  • Service Reporting
  • Escalation Process
  • Service Credits
  • Due Diligence
  • Benchmarking
  • Transition Milestones
  • Exit Management   
  • SLAs (Service Level Agreements)
  • KPIs (Key Performance Indicators)
  • RTOs (Recovery Time Objectives)
  • RPOs (Recovery Point Objectives)
  • Provider BCP (Business Continuity Plan)   

Success needs effective negotiation – eXceeding will help secure your goals

Planning the negotiation in terms of understanding what you really want, defining the parties involved, timing of actions, evaluating options, having a plan B, are all central to success.  Our consultants have considerable hands-on experience on both sides of the negotiation table. 

Why eXceeding? We will provide you a bespoke service, as you require it

The outsourcing minefield needs a structured approach that puts in place the appropriate strategy, governance supported by auditable processes.  Our experience enables us to bring “best practice” from a range of sectors and the ability to provide the path to the optimal solution – we bring the knowledge of having done this before – we know the pitfalls and the right way to structure deals.  We have assisted both small companies and experienced organisations looking to achieve business objective through outsourcing.  As our testimonials (above) demonstrate, we are a trusted advisor and have consistently excelled in helping our customers secure the right solution and achieve goals and objectives.