MLS Overseas provides an invaluable logistics support system to humanitarian, military and commercial organisations throughout the world. This support system affords them the ability to meet the most challenging logistical problems often in the most demanding of situations. They have several decades of experience in servicing military contracts.
MLS contacted eXceeding when a key business contract – for port and maritime global logistics – was due for re bid into the Ministry of Defence.
Their previous bid was a starting point, but the procurement requirements had moved on. More complex answers were required and they felt they needed external expertise to deliver the response.
The tender documentation was indeed complex, with well over 20 days’ consultancy required to manage the response. Our team worked remotely but our lead consultant was also required to work from the MLS offices. This enabled him to personally collate responses from all major stakeholders and to manage the bid centrally, to ensure a coherent response.
We identified 3 key challenges which needed to be addressed as part of the project:
The procurement requirements had become more complex and MLS lacked the experience in managing more complex tender responses.
The procurement process had strict compliance procedures to follow and changing deadlines to navigate.
MLS was aware that they were facing a very high level of competition meaning that they would need an impressive proposal to retain the contract.
The process to plan, write, review and submit the bid included the follow key stages:
The feedback from the MLS senior team was positive and they felt that the eXceeding team was great to work with and very patient with them given that they were inexperienced working with tenders of that magnitude.
Following the award, eXceeding helped MLS launch a challenge to the MOD procurement team. After many months this challenge ended in the high court with eXceeding giving key evidence to support MLS’ cause. The end result was positive for MLS and they continue to deliver the service today, which remains a vital and significant piece of the business.